As an AI Forward Deployed Engineer at Ramp, you will be responsible for building internal and external AI agents to serve large customers. This customer-facing role involves understanding user pain points, shaping product decisions, and delivering end-to-end software solutions that autonomously expand Ramp's capabilities.
About the role
About the Role
As an AI Forward Deployed Engineer, you will build internal and external agents to serve Ramp's largest customers. FDE is an agent-first, high-pace, customer-facing engineering team, paving the way for Ramp to support the largest and most complex companies in the world. On FDE, you will interact directly with customers and deliver solutions end to end, understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities. Check out Ramp's Engineering Blog and FDE post for more context on the work.
What You’ll Do
Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions.
Build internal and external agents that accelerate our ability to solve customer blockers across the product, and that enable more agentic experiences for end users.
Collaborate closely with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand the value Ramp provides over time.
Drive the core product engineering roadmap through our embedding model -- specializing within a core product area to develop deep domain expertise and make prioritization calls on when to build a custom solution vs. accelerate a broader initiative.
What You Need
2+ years of software engineering experience preferred
Extensive experience building with and for agents
Track record of shipping high-quality products at scale
Comfort and excitement to be customer-facing
Desire to work in a fast-paced environment, continuously grow, and master your craft