Software Education Consultant - Motorola Solutions

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

Role Overview:

As a Software Education Consultant, you will act as a key driver of product adoption for our Emergency Call Management (ECM) suite. This is not a traditional classroom-only training role. We are seeking a proactive, "administrator-level" subject matter expert who can partner with agencies to ensure they are getting the full value out of our cloud and hybrid software solutions.

You will bridge the gap between technical implementation and operational reality, conducting investigative site reviews to identify workflow gaps, configuring system environments, and empowering agency administrators to manage their own success.

Key Responsibilities:

Proactive Adoption & Enablement: Move beyond "break-fix" support. Identify underutilized product features within a customer’s subscription bundle and proactively guide them toward strategies that improve efficiency and business processes.

Technical Consultation: Serve as the "admin on the user side." Assist agencies with system provisioning, configuration, and endpoint management. Teach end-users and administrators not just how to use the software, but why it fits their operational workflow.

Investigative Problem Solving: Conduct site reviews to diagnose process bottlenecks. Use an investigative methodology to determine if issues stem from product bugs, environmental factors, or user misunderstanding, and provide tailored guidance to resolve them.

Workflow Integration : Work closely with deployment teams and application specialists to understand the full Emergency Call Management ecosystem. Help agencies integrate disparate tools (e.g., Assist AI, Radius Map, CAD interfaces) into a cohesive, streamlined operation.

Instructional Excellence: While you will conduct remote and on-site training, your primary goal is to foster client independence. Develop training approaches that use storytelling and real-world case studies to help frontline personnel understand the impact of protocols.

Cross-Functional Collaboration: Act as the liaison between the customer and internal engineering/support teams. When a request exceeds standard administrative scope, you will provide the documentation and context necessary for Tier 4 technical intervention.

Strategic Communication: Ability to assess a client’s knowled