Software Development Engineer, Amazon Connect - Contact Lens - Amazon Web Services

Key Responsibilities

• Design, develop, and maintain Python microservices that process and analyze call recordings and transcripts for Amazon Connect Contact Lens.
• Implement machine learning pipelines on AWS (SageMaker, Lambda, Step Functions) to extract sentiment, intent, and compliance metrics from conversational data.
• Collaborate with data scientists and product managers to translate business requirements into robust, scalable solutions.
• Optimize data ingestion, storage, and processing workflows using Amazon S3, DynamoDB, and Kinesis for real‑time analytics.
• Ensure high availability, security, and compliance of services in a multi‑tenant AWS environment.

Requirements

• 5+ years of software engineering experience with Python and AWS services.
• Strong background in NLP and machine learning model deployment.
• Experience building scalable, event‑driven architectures on AWS.
• Excellent problem‑solving skills and ability to work in a fast‑paced, cross‑functional team.