Software Developer, Senior- Support Remote Canada - Smile Digital Health

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Senior Software Developer, Support works closely with cross-functional teams to lead the investigation, design, and delivery of solutions for complex client-reported issues and platform enhancements within the Smile Digital Health platform. This role plays a critical part in maintaining highly reliable healthcare systems used in production environments, while driving technical excellence, mentoring team members, and contributing to the long-term stability and scalability of the platform.

This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position may include an on-call rotation for complex Tier 2 issue support.

Responsiblities

• Lead the investigation and resolution of complex production issues impacting healthcare clients.
• Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
• Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
• Escalate high risk and complex client issues to leaders, as appropriate.
• Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection.
• Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform.
• Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues.
• Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments.
• Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
• Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability.
• Conduct thorough code reviews and forensic log analysis isolate intermittent or hard-to-reproduce bugs.
• Participate in code reviews, ensuring adherence to engineering best pr