onsite
SME - ServiceNow,JavaScript - HCLTech
Software Engineer
Lead end‑to‑end ServiceNow ITSM design, translating business needs into scalable workflows, CMDB‑aligned processes, and GenAI‑enabled self‑service features using JavaScript and advanced AI tools.
About the role
Key Responsibilities
- Lead functional design and requirements discovery for ServiceNow ITSM modules, ensuring alignment with business objectives and best practices.
- Architect CMDB‑aligned workflows and configure Virtual Agent, AI Search, Predictive Intelligence, and GenAI‑enabled Now Assist capabilities.
- Validate solutions through rigorous testing, stakeholder reviews, and iterative refinements to deliver high‑quality, scalable implementations.
- Collaborate with cross‑functional teams to integrate ServiceNow with external systems, ensuring seamless data flow and process continuity.
- Provide mentorship and guidance to junior consultants, fostering knowledge sharing and continuous improvement.
Requirements
- 7–8 years of ServiceNow ITSM functional consulting experience with proven delivery track record.
- Strong proficiency in JavaScript and ServiceNow scripting for customizations and integrations.
- Deep understanding of CMDB concepts, ITIL processes, and AI/GenAI capabilities within ServiceNow.
- Excellent communication skills, able to translate complex technical concepts to non‑technical stakeholders.
- Experience leading end‑to‑end implementations and driving stakeholder alignment across multiple business units.
Skills
servicenowitsmjavascript