Site Reliability Engineer SRE - Avaya

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya , you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

We are seeking a Site Reliability Engineer (SRE) who will drive stability, reliability, and performance across our Azure and GCP-based platforms . This role blends operational excellence, proactive incident management, and strong collaboration with DevOps, Cloud, and Security teams.

The ideal candidate will have hands-on experience with multi-cloud environments (Azure and GCP) , IaC (Terraform/Ansible) , CI/CD (Jenkins/GitHub Actions) , and modern observability and AI-Ops systems . The engineer will also contribute to governance, cost optimization, and automation strategies that reduce toil and prevent issues before they occur. A key aspect of this role is the ability to perform deep-dive troubleshooting of application performance and errors by analyzing logs and traces in platforms like Grafana and Datadog.

This position includes 24×7 support coverage (rotational) and requires strong ownership in managing major incidents, RCA processes, and continuous service improvements.

Key Responsibilities

Reliability & Incident Management

• Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments.
• Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements.
• Maintain clear communication with cross-functional teams and leadership during major incidents.

Monitoring, AI-Ops, Alerts & Prevention

• Build, tune, and maintain observability dashboards ( Azure Monitor , GCP Operations Suite , Prometheus , Grafana , Datadog , Log Analytics ).
• Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure.
• Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact.
• Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation.
• Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.
• Analyze trends to prevent recur