Site Reliability Engineer 3 - Granicus

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

What Your Impact Will Look Like

• Granicus ​ is seeking an experienced and highly skilled Site Reliability Engineer 3 (SRE) to join our SRE team. As a SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.
• Essential Function
• ​​On-call Production Support: Provide production support on a shift according to the team on-call roster.
• ​Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.
• ​Work on SREs backlog items.
• ​Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.
• ​Automate Processes: Develop and maintain automation scripts and tools to strea