Core Responsibilities
SharePoint Experience Ownership
- Own the SharePoint experience, including intranet, hub sites, navigation, and page design
- Serve as the experience and usability authority for SharePoint across the organization
- Balance enterprise-wide standards with flexibility for local business needs
Strategy & Standards
- Define experience standards, design patterns, templates, and guidance
- Establish and maintain governance for site structure, content quality, and lifecycle
- Maintain and evolve the SharePoint experience roadmap
Design & Optimization
- Design and optimize SharePoint pages and sites using UX, content design, and information architecture best practices
- Improve findability through thoughtful navigation, structure, and search optimization
- Ensure SharePoint experiences are accessible, mobile-friendly, and aligned with brand standards
Cross-Functional Partnership
- Act as a trusted advisor to Internal Communications on campaign, storytelling, and content use cases
- Work closely with IT on platform capabilities, enhancements, and M365 releases
- Consult with business partners to translate requirements into scalable, global SharePoint solutions
Adoption & Enablement
- Lead adoption efforts through guidance, education, and advocacy—not direct authority
- Develop playbooks, onboarding materials, templates, and best-practice documentation
- Coach site owners and content creators to improve quality, consistency, and usability
Measurement & Continuous Improvement
- Analyze usage data, search insights, and user feedback
- Identify experience gaps and recommend and implement enhancements
- Stay current on the M365 roadmap and proactively assess impact to users
Required Qualifications
- 5+ years of experience working with SharePoint Online and Microsoft 365
- Demonstrated experience leading intranet or digital workplace experiences
- Strong understanding of UX principles, information architecture, and content strategy
- Experience influencing stakeholders without formal authority
- Ability to translate business needs into practical, user-centered solutions
Preferred Qualifications
- Experience supporting Internal Communications or Colleague Experience teams
- Familiarity with Viva Connections, Viva Engage, and M365 ecosystem tools
- Experience with SharePoint analytics tools such as Microsoft Clarity, Google Analytics, or Power BI dashboards
- Knowledge of accessibility standards (WCAG)
- Experience supporting platform adoption or change initiatives
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