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ServiceNow Technical Consultant - Bright Vision Technologies
Software Engineer
We're looking for a Software Engineer focused on designing and building scalable technical solutions. This mid level role requires 6+ years of relevant experience.
About the role
- Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
- Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate.
- Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions).
- Develop scoped applications that follow platform best practices and avoid global-scope pollution.
- Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers.
- Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end.
- Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS.
- Develop and maintain CMDB integrations, identification rules, and data quality improvements.
- Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions.
- Participate in design reviews, contribute to platform standards, and document technical decisions.
- Support upgrades, regression testing, and remediation of customizations across releases.
- Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform.
- Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions.
- Stay current with ServiceNow releases, new features, and emerging best practices.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Five or more years of hands-on ServiceNow development experience.
- Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow.
- Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies.
- Experience with Flow Designer and IntegrationHub.
- Hands-on integration experience using REST, SOAP, and MID Servers.
- Strong understanding of the ServiceNow data model and CMDB concepts.
- Experience with Service Portal widget development.
- ServiceNow Certified System Administrator (CSA) credential.
- Strong troubleshooting and analytical skills.
- ServiceNow Certified Application Developer (CAD).
- Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM).
- Experience with Now Assist or GenAI Controller.
- Familiarity with App Engine Studio.
- Exposure to multi-instance ServiceNow environments.
Equal Employment Opportunity (EEO) Statement