ServiceNow Senior Technical Consultant - ITSM - AHEAD

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD , we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD .

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD .

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 7+ years of experience working with ServiceNow, including hands-on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and no