This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Senior Business Analyst - IRM based in India.
This is a strategic opportunity for an experienced Business Analyst to support enterprise-level ServiceNow implementations with a focus on Integrated Risk Management (IRM). The role combines business process expertise, platform knowledge, and stakeholder collaboration to design solutions that improve efficiency, governance, and user experiences. You will work closely with clients, technical teams, and business stakeholders to translate complex requirements into scalable digital solutions. This position offers the opportunity to contribute to impactful transformation projects, expand your ServiceNow expertise, and grow within a collaborative, innovation-focused environment.
Accountabilities:
- Analyze, document, and translate business requirements and user stories for ServiceNow implementations, with a focus on IRM solutions.
- Understand customer processes, identify improvement opportunities, and recommend strategies to increase operational efficiency and effectiveness.
- Own business requirements, define priorities, and ensure alignment between clients, end users, and delivery teams.
- Conduct impact assessments on existing business processes and ServiceNow IRM functionalities.
- Create functional specifications, workflows, wireframes, mock-ups, and documentation to support solution delivery.
- Collaborate with technical teams to prepare and deliver demonstrations, presentations, and solution walkthroughs for stakeholders.
- Support the creation of test scenarios, acceptance criteria, and functional validation processes.
- Facilitate user acceptance testing (UAT), gather feedback, and ensure solutions meet business expectations.
- Act as a trusted advisor to stakeholders by simplifying complex challenges and providing practical recommendations.
- Maintain clear communication and documentation throughout project delivery while supporting continuous improvement initiatives.
Requirements
- 5+ years of professional experience working as a Business Analyst or in a similar business process consulting role.
- Strong hands-on experience with ServiceNow, including expertise in Integrated Risk Management (IRM).
- Solid understanding of business process architecture principles for cloud-based platforms.
- Experience with ServiceNow platform capabilities, including integrations, security solutions, upgrades, debugging, and custom applications.
- Knowledge of Agile/Scrum methodologies and experience working in iterative delivery environments.
- Strong analytical and problem-solving skills, with the ability to simplify complex business scenarios.