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ServiceNow Release Manager - Leidos
Program Manager
Experienced ServiceNow Release Manager responsible for planning, coordinating, and executing platform releases, ensuring compliance with ITIL processes, and driving automation within a high‑security defense environment.
About the role
Key Responsibilities
- Plan, schedule, and manage ServiceNow release cycles across development, test, and production environments.
- Coordinate with development, operations, and security teams to ensure releases meet ITIL change management and compliance standards.
- Implement and maintain CI/CD pipelines and automation scripts (e.g., PowerShell) to streamline build, test, and deployment processes.
- Monitor release health, resolve post‑deployment issues, and conduct root‑cause analysis.
- Facilitate Agile ceremonies and provide status reporting to stakeholders and senior leadership.
Requirements
- 5+ years of experience managing ServiceNow releases in large, regulated enterprises.
- Strong knowledge of ITIL change, release, and configuration management processes.
- Proficiency with Agile methodologies and CI/CD tools (e.g., Jenkins, Git, Azure DevOps).
- Hands‑on scripting experience, preferably PowerShell or Python, for automation tasks.
- Excellent communication and stakeholder‑management skills, with the ability to work in a secure, defense‑focused environment.
Skills
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