Servicenow Product Manager - S&P Global

Servicenow Product Manager

CAROUSEL_PARAGRAPH

JOB_DESCRIPTION.SHARE.HTML

• Gurgaon, India; Hyderabad, India
• Information Technology
• 329844

Job Description

About the Role:

Grade Level (for internal use):

Senior Product Manager — ServiceNow (HRSD, Service Catalog, ITSM, Platform & Integrations)

The Opportunity

The Service Enablement team delivers the products and platforms that raise the quality of service delivery across the entire organization. At the heart of this ecosystem sits ServiceNow — powering HR Service Delivery, Service Catalog, IT Service Management, and the platform integrations that connect them into one seamless employee experience.

As a Senior Product Manager for the ServiceNow platform, you'll own the product direction for a mission-critical enterprise ecosystem used across every division. This is a role for someone who wants to advance as an enterprise product leader while shaping how thousands of employees request, receive, and experience services every day — and embedding AI-driven capabilities at the core of that experience.

What's in It for You

• Own a flagship enterprise platform — drive the vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations end to end.
• Spearhead AI-powered service delivery — bring Now Assist, generative AI, virtual agents, and intelligent workflows into products that ship to a global user base.
• Shape strategy, not just execute it — with the autonomy to define what great service delivery looks like across the organization.
• Grow into enterprise product leadership by mentoring PMs, influencing senior stakeholders, and driving transformative, cross-divisional initiatives.

What You'll Do

Product Leadership & Strategy

• Define, own, and communicate the product vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations — aligned to business goals and customer needs.
• Prioritize features, enhancements, and platform upgrades based on customer impact, business value, and strategic alignment.
• Own the ServiceNow release and upgrade strategy, balancing new capability adoption with platform stability and governance.
• Guide cross-functional teams — platform engineering, developers, architects, and business process owners — in delivering scalable, high-impact solutions.

HRSD, Service Catalog & ITSM Product Ownership

• Drive the HR Service Delivery roadmap — case and knowledge management, Employee Center, lifecycle events, and journeys — to deliver a consumer-grade employee experience.