remote
ServiceNow Practice Lead - Anika Systems
Software Engineer
Lead the ServiceNow practice, driving strategy, delivery, and AI-enabled transformation for federal and commercial clients. Build high‑performing teams, architect next‑gen solutions, and deliver measurable outcomes through ServiceNow, AI, automation, and cloud technologies.
About the role
- Build, lead, and scale Anika Systems ’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
- Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
- Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
- Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
- Foster a culture of innovation, collaboration, and continuous improvement
- Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
- Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
- Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
- Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
- Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards
- Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
- Partner with leadership to expand Anika Systems ’ ServiceNow footprint across federal and commercial markets
- Develop compelling business cases, solution architectures, and transformation roadmaps
- Contribute to pipeline growth through strategic account planning and relationship expansion
- Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
- Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
- Multi-LLM architectures
- Retrieval-Augmented Generation (RAG) frameworks
- Prompt engineering strategies
- Agentic workflows and multi-agent systems
- Guide the development of scalable data pipelines and AI-driven automation solutions
- Translate business needs into integrated solutions across people, process, and technology
- Assess client service management maturity across people, process, and technology dimensions
- Lead process design workshops and requirements sessions with business and technical stakeholders
- Develop strategic roadmaps, operating models, and transformation plans
- Provide actionable recommendations aligned to industry best practices and emerging trends
- Bachelor’s degree required; Master’s degree preferred
- 8–12+ years of experience in ServiceNow or enterprise platform implementations
- 3–5+ years of experience leading large-scale ServiceNow programs or practices
- Hands-on experience with ServiceNow AI solutions, including NOW Assist, Agentic AI, or AI Control