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ServiceNow Platform Engineer - General Dynamics Information Technology
Devops Engineer
Design, develop, and maintain ServiceNow solutions for a high‑security, multinational defense collaboration platform, leveraging ITSM, IntegrationHub, and cloud APIs to enable seamless communication across Five Eyes partners.
About the role
Key Responsibilities
- Architect, configure, and customize ServiceNow applications to support secure information‑sharing services (email, voice, video, chat) for multinational defense users.
- Develop and maintain integrations using REST APIs, IntegrationHub, and scripted web services to connect ServiceNow with external communication and security systems.
- Implement and enhance ITSM processes, including incident, problem, and change management, ensuring compliance with defense‑grade standards.
- Collaborate with cross‑functional teams in an Agile environment to deliver iterative improvements and rapid response to emerging operational needs.
- Perform performance tuning, troubleshooting, and root‑cause analysis to maintain high availability and optimal system performance.
Requirements
- 3+ years of hands‑on experience developing and administering ServiceNow platforms, with a focus on ITSM and custom application development.
- Proficiency in JavaScript, ServiceNow Scripting (Business Rules, UI Policies, Flow Designer), and RESTful API integration.
- Experience with ServiceNow IntegrationHub, Scoped Applications, and cloud deployment models (AWS, Azure, or GCP).
- Strong understanding of security best practices and ability to work within a classified or high‑security environment.
- Excellent communication and teamwork skills, with a proven ability to collaborate across geographically dispersed, multi‑national teams.
Skills
servicenowitsmjavascriptagile