ServiceNow ITOM Engineer - Graphic Packaging International
Software Engineer
Lead ServiceNow ITOM initiatives, designing and automating infrastructure discovery, event management, and CMDB processes using Python and PowerShell within an ITIL framework.
About the role
Key Responsibilities
Design, develop, and maintain ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
Implement and optimize CMDB data models, ensuring data integrity and alignment with business services.
Automate routine IT operations using Python and PowerShell scripts, integrating with external monitoring and cloud platforms.
Collaborate with cross‑functional teams to define ITIL processes, service level agreements, and continuous improvement initiatives.
Provide technical guidance and support during incident, problem, and change management activities.
Requirements
3+ years of hands‑on experience with ServiceNow ITOM and CMDB.
Strong scripting skills in Python and PowerShell.
Solid understanding of ITIL v3/v4 principles and IT operations best practices.
Experience with cloud platforms (AWS, Azure, or GCP) and integration via APIs.
Excellent analytical, communication, and troubleshooting abilities.