Req ID: 374251
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Developer to join our team in Chantilly (REMOTE), Virginia (US-VA), United States (US).
Job Summary:
NTT DATA is seeking a seeking a highly motivated and experienced ServiceNow Hardware Asset Management (HAM) Developer to join our dynamic IT team. In this role, you will be responsible for designing, developing, implementing, and maintaining our ServiceNow HAM capability and its integrations, ensuring accurate and efficient management of our hardware assets throughout their lifecycle. You will work closely with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from our asset data.
Job Duties:
- Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
- Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
- Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
- Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
- Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.
- Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.
- Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
- Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
- Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations.
- Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.
- Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.
- Adhere to ServiceNow best practices, coding standards, and security guidelines.
- Participate in code reviews and provide constructive feedback.
Basic Qualifications:
- Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience
- Minimum 5 years of experience in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, a