We're looking for a Software Engineer focused on designing and building scalable technical solutions. This mid level role requires 5+ years of relevant experience.
About the role
Design scalable ServiceNow CMDB configurations and CSDM-aligned data models that map infrastructure, applications, and services for clear operational visibility and consistent governance
Configure and optimize discovery patterns and data ingestion processes to keep configuration items accurate and current across environments
Manage CMDB master data, user access, and roles across the platform
Identify and resolve data quality issues, reducing inconsistencies, duplicates, and missing attributes, including QA of imported data
Partner with platform, network, cloud, and application teams to translate requirements into robust CMDB class structures and relationships
Build automation workflows that streamline configuration updates, reducing manual effort and operational risk
Establish and document CMDB governance, including naming conventions, attribute standards, and lifecycle rules
Integrate CMDB and CSDM with incident, change, and problem processes to speed up impact assessment and issue resolution
Deliver reporting and dashboards on configuration health, dependencies, and compliance, and conduct regular audits, reconciliation, and troubleshooting to keep data accurate
Guide teams on onboarding new services using CSDM concepts, support security and compliance reporting needs, evaluate new or upgraded software, train end users, and document standards and procedures for knowledge sharing
5+ years of experience in infrastructure development, ServiceNow platform roles, or data analysis, with a strong focus on CMDB implementation for enterprise environments
Deep understanding of ServiceNow CMDB concepts, including configuration item classes, relationships, discovery sources, reconciliation, and data quality management
Practical experience implementing and maintaining CSDM versions in production environments like business, application, and technical services
Strong skills in scripting or configuration of ServiceNow components such as discovery, service mapping, and Integration Hub for data ingestion from multiple tools
Familiarity with ITSM processes such as incident, change, problem, asset management and how CMDB data supports each
Proven ability to analyze complex infrastructure architectures spanning on-prem and cloud, and translate them into maintainable CMDB models and reports
Strong communication skills with technical and nontechnical stakeholders to explain data, design decisions, and operational impacts
Experience working in hybrid environments and collaborating across distributed teams using structured documentation and collaboration tools
Value inclusive teamwork and continuous improvement, mentoring peers and refining standards based on feedback