remote
ServiceNow CMDB Developer - Tentackles Strategic Design Pvt Ltd
Software Engineer
Experienced ServiceNow CMDB Developer needed to design, develop, and maintain the Configuration Management Database, leveraging ITOM, Discovery, Service Mapping, and data governance to ensure accurate CI data for ITSM processes.
About the role
Key Responsibilities
- Design, develop, and enhance ServiceNow CMDB structures to support accurate configuration item (CI) data.
- Implement and manage ITOM processes, including Discovery and Service Mapping, to automate CI population.
- Establish and enforce CMDB data governance policies, ensuring data quality and compliance.
- Collaborate with infrastructure, application, and service owners to validate CI relationships and resolve data discrepancies.
- Provide technical guidance and support for IT Service Management (ITSM) workflows that depend on CMDB data.
Requirements
- 5+ years of hands‑on experience with ServiceNow CMDB and ITOM modules.
- Proven expertise in Discovery, Service Mapping, and CMDB data governance practices.
- Strong understanding of ITSM processes and how CMDB data underpins incident, problem, and change management.
- Excellent analytical and problem‑solving skills with the ability to work independently in a remote environment.
- Effective communication skills to interact with cross‑functional teams and stakeholders.