Software Engineer
ServiceNow Customer Support Engineer II at Cisco focuses on delivering expert support for ServiceNow security modules, managing incidents, and collaborating with cross‑functional teams to enhance security operations using ITSM best practices and scripting skills.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .
The application window is expected to close on: 06/24/2026
Meet the Team The mission of the Security & Trust Organization (S&TO) is to secure products and services, protect Cisco and its employees, and cultivate trust with our customers, partners, and regulators. Thrive on our dynamic and collaborative team where you’ll work closely with a diverse network of internal and external stakeholders to drive essential security initiatives. The Security and Trust Organization (S&TO) is dedicated to cultivating an innovative, growth-focused culture. You’ll have the opportunity to collaborate with teams across Cisco , including IT, Product, Customer Experience (CX), and nearly every business unit, to deliver critical security solutions. Your Impact
As a ServiceNow Customer Support Engineer, you will design, maintain, and optimize ServiceNow capabilities that support Cisco 's cloud, platform, and security operations — helping drive automation, operational efficiency, and compliance across the Security & Trust Organization. Working closely with Engineering, SRE, and Security teams, you will:
Develop and support integrations using MID Servers, REST APIs, webhooks, OAuth, and approved credential management solutions.
Maintain alignment between ServiceNow data and AWS environments, including accounts, organizational structures, regions, IAM roles, and infrastructure ownership metadata.
Support onboarding, lifecycle management, and operational processes for security and observability tools including Splunk, Tenable, Aqua, Trend DSM, AWS Security Hub, GuardDuty, CloudTrail, and Config.
Improve change management processes by supporting standard change models, release governance, audit readiness, and FedRAMP-aligned change control practices.
Partner with Platform Engineering, SRE, and Security teams to translate operational requirements into scalable ServiceNow solutions.
Create and maintain knowledge base content, technical documentation, and self-service resources that improve operational efficiency and user adoption.
Minimum Qualifications
• Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a Bachelors + 2 years of relevant experience or Masters + 0 years of relevant experience. Relevant fields include: Computer Science, Software Engineering, Information Systems, Cybersecurity, or related disciplines.
• Experience administering or developing within the ServiceNow platform, including ITSM modules such as Incident Management (INC), Problem Management (PRB), Change Management (CHG), CMDB, Disc
Posted June 21, 2026