Service Manager - Supplier Security Due Diligence & Monitoring Service - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Manager – Supplier Security Due Diligence & Monitoring Service based in United States.

The Service Manager – Supplier Security Due Diligence & Monitoring Service will lead a critical enterprise function focused on managing supplier cybersecurity risks and strengthening security governance. This role operates at the intersection of cybersecurity, legal, procurement, supplier management, and enterprise risk teams. The successful candidate will oversee a specialized service that translates supplier risk assessments into practical contractual security decisions. They will help organizations balance business agility with strong information security requirements by guiding negotiations, managing exceptions, and improving governance practices. This position offers the opportunity to shape a growing security service, influence enterprise risk strategies, and drive operational excellence. The ideal candidate is a strategic risk leader with strong stakeholder management skills and a passion for building scalable security programs.

Accountabilities:

The Service Manager will lead the Supplier Security Due Diligence & Monitoring Service, ensuring consistent, risk-based approaches to supplier security requirements and contractual decisions. This role will manage service delivery, develop operational processes, and partner with cross-functional teams to strengthen supplier risk management practices.

• Lead the daily operations and strategic direction of the supplier security due diligence and monitoring service.
• Manage and develop a team responsible for supplier security contracting support and risk-based decision-making.
• Review supplier security assessments and monitoring outcomes to guide contractual negotiations and risk decisions.
• Translate cybersecurity requirements into practical contractual positions, fallback language, and appropriate risk mitigation strategies.
• Ensure consistent application of enterprise security standards across supplier agreements and business engagements.
• Oversee documentation, tracking, and governance of contractual exceptions, security deviations, and risk accommodations.
• Escalate supplier security positions that exceed established risk tolerances through appropriate governance and approval processes.
• Partner with Legal, Procurement, Cybersecurity, Enterprise Risk Management, and business stakeholders to resolve complex supplier challenges.
• Establish service-level objectives, operational metrics, reporting frameworks, and quality management practices.
• Drive continuous improvement initiatives to increase scalability, consistency, and stakeholder satisfaction.