Service Management Dashboard and Reporting Process Architect - IT - name

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic , you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As an IT Service Management Process Architect, you will be responsible for designing, developing, and continuously improving information technology processes that enable clinical and business advancements. In this tole, you will lead the development and optimization of IT Service Management practices while integrating methodologies and frameworks such as LEAN, Agile, ITIL, COBIT, and ISACA standards. This position supports the alignment of IT processes with organizational goals and applies process improvement strategies across IT and IT-related functions to enhance efficiency, quality, and service delivery.

A caregiver in this role works remotely from Ohio, Florida, or Nevada, Monday through Friday, from 8:00 a.m. – 5:00 p.m.

To be considered for this position, caregivers must reside in OH, FL, or NV.

A caregiver who excels in this role will:

Deliver standards-compliant process architectures that meet IT and Business goals.

Collaborate with other architectural stakeholders in a project – technology architects, business architects, information architects or integration architects – and integrate their various requirements into one solution.

Prepare solution options for running and transformational work methods including Agile.

Contribute to the development of enterprise technology strategy.

Provide information to development teams by sharing strategic information around enterprise standards, processes and patterns.

Create synergies and promote reuse within and across projects by eliminating complexity, leveraging enterprise tools, and maximizing existing investments.

Provide cross-project perspective to create benefits that extend beyond immediate project goals.

Influence development teams to accept process compliance as a requirement in the best long-term interests of the organization.