onsite
Service Engineer - System Engineering - expertplace professionals GmbH
Software Engineer
Service Engineer with a strong system engineering background, responsible for diagnosing, repairing, and maintaining complex IT infrastructures while delivering exceptional customer support and detailed technical documentation.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues across diverse client environments.
- Perform preventive maintenance, upgrades, and configuration of servers, workstations, and network devices.
- Collaborate with cross‑functional teams to implement system enhancements and ensure optimal performance.
- Document troubleshooting steps, solutions, and best practices in clear, concise technical guides.
- Provide on‑site and remote support, ensuring minimal downtime and high customer satisfaction.
Requirements
- Proven experience in system engineering, with a solid understanding of Windows and Linux platforms.
- Strong troubleshooting skills and ability to work independently under pressure.
- Excellent communication skills in German and English, both written and verbal.
- Hands‑on experience with networking protocols, virtualization, and backup solutions.
- Customer‑focused mindset with a passion for delivering high‑quality technical support.