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Service Engineer - OR Integration - Diksha Technologies
Software Engineer
Service Engineer focused on OR integration, delivering on‑site support for medical devices, audio‑visual systems, and software platforms. Expertise in surgical camera, 4K display, and video routing integration, panel installation, troubleshooting, and remote assistance.
About the role
Key Responsibilities
- Provide on‑site customer support and coordinate with internal teams to ensure high service quality and customer satisfaction.
- Integrate medical devices such as surgical cameras, 4K displays, video routing systems, and control interfaces with the product platform.
- Install and configure audio‑visual panels, ensuring proper setup and functionality.
- Diagnose and resolve technical issues reported by customers, including hardware and software problems.
- Deliver remote assistance for software and hardware updates, troubleshooting, and performance optimization.
- Create and maintain user training manuals and documentation to support end‑user proficiency.
Requirements
- Proven experience in medical device integration and audio‑visual system support.
- Strong troubleshooting skills with a focus on hardware and software diagnostics.
- Ability to provide remote assistance and conduct user training sessions.
- Excellent communication and documentation skills.
Skills
software developmentsystem designproblem solving