onsite
Service Desk Technician - TEKsystems c/o Allegis Group
Software Engineer
Support internal users as first‑line help desk, resolving issues, escalating to Tier 3, and driving adoption of Microsoft 365. Strong Windows and Active Directory knowledge required.
About the role
Key Responsibilities
- Provide first‑line support for internal end users via phone, email, and remote tools.
- Triage, diagnose, and resolve incidents using ticketing systems, ensuring timely resolution.
- Escalate complex issues to Tier 3 support and coordinate follow‑up to close tickets.
- Assist with deployment, configuration, and troubleshooting of Microsoft 365 services.
- Maintain accurate documentation of incidents, solutions, and knowledge base articles.
Requirements
- Proven experience troubleshooting Windows desktop and server environments.
- Hands‑on knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Active Directory.
- Strong communication skills and customer‑focused attitude.
- Ability to work independently and collaborate across teams.