remote
Service Desk Technician - MoneyGram
Software Engineer
Service Desk Technician providing end‑user support for Windows and Linux environments, managing tickets, troubleshooting network and application issues, and maintaining Active Directory. Strong communication and problem‑solving skills required to deliver timely, high‑quality service in a fast‑paced tech environment.
About the role
Key Responsibilities
- Respond to and resolve user incidents via ticketing system, ensuring SLA compliance.
- Diagnose and troubleshoot hardware, software, and network issues on Windows and Linux platforms.
- Manage user accounts and permissions in Active Directory, including provisioning and de‑provisioning.
- Document solutions and maintain knowledge base articles for recurring problems.
- Collaborate with cross‑functional teams to implement process improvements and new technologies.
Requirements
- 3+ years of experience in a technical support or service desk role.
- Proficient with Windows, Linux, and Active Directory administration.
- Strong troubleshooting skills and ability to work under pressure.
- Excellent written and verbal communication skills.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
Skills
linuxactive directory