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Service Desk Technician II - SAIC
Software Engineer
Service Desk Technician II providing Tier I and Tier II support for Army Research Laboratory users, resolving Windows, Linux, and network issues while maintaining high security standards.
About the role
Key Responsibilities
- Respond to and resolve Tier I and Tier II technical support tickets for end‑users across Windows and Linux platforms.
- Utilize Active Directory and ticketing systems to track, document, and close incidents in a timely manner.
- Diagnose and troubleshoot network connectivity, hardware, and software problems, escalating as needed.
- Collaborate with cross‑functional teams to implement solutions and improve support processes.
- Maintain compliance with security protocols and clearance requirements while handling sensitive information.
Requirements
- Minimum 2 years of technical support experience in a fast‑paced environment.
- Proficiency with Windows, Linux, Active Directory, and common networking concepts.
- Strong communication skills and ability to explain technical issues to non‑technical users.
- Valid security clearance or ability to obtain Top Secret clearance.
- Willingness to travel up to 10% of the time and work on site.
Skills
linuxactive directory