Software Engineer
After‑hours service desk technician providing phone, e‑mail, and chat support for Windows PCs, Outlook, Office 365, and mobile devices, resolving user issues and ensuring business continuity during night shifts.
Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications. *THIS IS FOR AFTER HOURS POSITIONS ONLY! SHIFT HOURS WILL FALL BETWEEN 8PM - 8AM EST, AND DAYS WILL BE DEPENDING ON NEEDS OF BUSINESS. ONLY APPLICATIONS OF THOSE ABLE TO WORK WITHIN THAT TIME FRAME WILL BE CONSIDERED. THIS IS NON-NEGOTIABLE.*
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows7, Windows 10).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support – multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook,
Posted June 21, 2026