Join DYOPATH as a Service Desk Level 1 Analyst
Are you passionate about helping people solve tech challenges and keeping their day running smoothly?
DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
Why You’ll Love Working Here
- Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
- Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
- Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!
Awesome Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview
- Location: Remote (Mexico)
- Schedule: 1st Shift (10a-8p CT)
- Pay Rate: 17,000 MXN
Your Mission as a Service Desk Level 1 Analyst
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred.
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troub