onsite
Service Desk Engineer Tier 3 - Virtual Technologies Group
Software Engineer
Tier‑3 Service Desk Engineer providing advanced support for Windows, AD, Office 365 and networking environments, leveraging ServiceNow ticketing and PowerShell automation in a hybrid setting.
About the role
Key Responsibilities
- Provide Tier‑3 technical support for Windows Server, Active Directory, Office 365, and network infrastructure issues.
- Diagnose, resolve, and document complex incidents and service requests using ServiceNow.
- Develop and maintain PowerShell scripts to automate routine tasks and improve service efficiency.
- Collaborate with other IT teams to implement and support managed services solutions.
- Monitor system health, perform root‑cause analysis, and recommend preventive measures.
Requirements
- 3+ years of hands‑on experience in a service desk or IT support role, with a focus on Windows environments.
- Strong knowledge of Active Directory, Office 365 administration, and basic networking (TCP/IP, DNS, DHCP).
- Proficiency in ServiceNow ticketing workflows and PowerShell scripting.
- Excellent problem‑solving, communication, and customer‑service skills.
- Relevant certifications (e.g., Microsoft 365, Windows Server, ITIL) preferred.
Skills
windows serveractive directoryservicenow