remote
Service Desk Engineer Onsite - LTM Limited
Software Engineer
Onsite Service Desk Engineer responsible for 24x7 monitoring of cloud, Windows, Linux, network, storage and database environments, driving rapid incident resolution and coordination across cross‑functional teams.
About the role
Key Responsibilities
- Continuously monitor enterprise IT infrastructure across cloud, Windows, Linux, network, storage and database platforms using real‑time dashboards and job‑batch tracking tools.
- Detect, triage and coordinate resolution of incidents, ensuring swift escalation to appropriate technical owners.
- Maintain end‑to‑end visibility of system health, generating alerts for anomalies and performance degradations.
- Collaborate with cross‑functional teams—including infrastructure, application, and automation groups—to drive root‑cause analysis and preventive actions.
- Document incident details, resolutions, and knowledge‑base articles to improve future response efficiency.
Requirements
- Proven experience in a service desk or NOC environment supporting Windows, Linux, cloud, networking and database technologies.
- Strong troubleshooting skills with the ability to interpret logs, metrics and monitoring alerts.
- Familiarity with automation or scripting tools (e.g., PowerShell, Bash, Python) to streamline routine tasks.
- Excellent communication and teamwork skills for effective coordination across multiple technology towers.
- Relevant certifications (e.g., ITIL, AWS, Microsoft, Cisco) are a plus.