onsite
Service Desk Engineer - Motion Applied
Software Engineer
Service Desk Engineer providing expert technical support for automotive and motorsport technology environments, troubleshooting Windows and Linux systems, managing ticketing workflows, and ensuring high availability of critical telemetry and control applications.
About the role
Key Responsibilities
- Respond to and resolve Tier 1 and Tier 2 support tickets for Windows and Linux platforms, ensuring minimal downtime for engineering and production teams.
- Diagnose and troubleshoot network connectivity, hardware, and software issues affecting telemetry, control, and analytics systems.
- Maintain and update knowledge base articles, runbooks, and standard operating procedures for recurring problems.
- Collaborate with engineering, security, and operations teams to implement system patches, upgrades, and configuration changes.
- Monitor system health using monitoring tools, proactively identifying and mitigating potential incidents.
Requirements
- 3+ years of experience in a technical support or service desk role within a high‑availability environment.
- Experience with ticketing systems (ServiceNow, Jira Service Management) and remote support tools.
- Strong analytical, communication, and customer‑service skills.
- Ability to work flexible hours and support on‑call rotations as needed.