Service Desk Engineer - Integer Telecom Ltd

Key Responsibilities

• Deliver first‑line support for hardware, software, and peripheral devices across Windows and macOS environments.
• Diagnose and resolve network connectivity problems, printer issues, and user account concerns in Active Directory.
• Log, track, and manage incidents using a ticketing system, ensuring timely updates and closure.
• Provide remote assistance and on‑site support as needed, maintaining clear communication with end users.
• Document solutions, create knowledge‑base articles, and contribute to continuous improvement of support processes.

Requirements

• 2+ years of experience in a service desk or IT support role.
• Strong knowledge of Microsoft Windows, macOS, and Active Directory administration.
• Familiarity with ITIL framework and incident management best practices.
• Proficiency with ticketing platforms (e.g., ServiceNow, JIRA) and remote support tools.
• Excellent communication skills and a customer‑focused attitude.