remoteonsite
Service Desk Engineer - FCT
Software Engineer
Service Desk Engineer responsible for first‑line support, troubleshooting Windows/Linux environments, managing Active Directory, VPN, and ServiceNow tickets, ensuring rapid resolution and customer satisfaction.
About the role
Key Responsibilities
- Provide first‑line technical support for Windows and Linux workstations, servers, and network devices.
- Manage user accounts, permissions, and Active Directory objects, including password resets and group policy updates.
- Troubleshoot and resolve VPN, network connectivity, and application issues using diagnostic tools.
- Log, track, and close incidents in ServiceNow, ensuring accurate documentation and SLA compliance.
- Collaborate with senior engineers and cross‑functional teams to resolve complex problems and implement process improvements.
Requirements
- 3+ years of experience in a technical support or service desk role.
- Hands‑on experience with ServiceNow or similar ticketing systems.
- Excellent communication skills and a customer‑centric mindset.
- Ability to work independently and in a fast‑paced environment.
Skills
linuxactive directoryservicenow