remote
Service Desk Engineer - Advania UK
Software Engineer
Service Desk Engineer delivering desktop, software, hardware and network support, diagnosing issues, guiding users, training, and maintaining technical documentation in a hybrid environment.
About the role
Key Responsibilities
- Diagnose and resolve end‑user issues related to Windows, Linux, and network connectivity.
- Provide remote and on‑site support, guiding users through step‑by‑step solutions.
- Maintain accurate incident records in the ticketing system and update technical documentation.
- Conduct one‑to‑one training sessions for users on software and best practices.
- Collaborate with cross‑functional teams to implement and improve support processes.
Requirements
- Proven experience in desktop support, troubleshooting Windows and Linux environments.
- Strong knowledge of Active Directory, networking fundamentals, and remote support tools.
- Excellent communication skills and a customer‑focused attitude.
- Ability to document procedures clearly and maintain up‑to‑date knowledge bases.
- Experience with ticketing systems and ITIL practices is a plus.
Skills
linuxactive directory