Service Desk Engineer
First-level Service Desk Engineer providing technical support to customers and internal users, resolving incidents and service requests efficiently using approved knowledge resources and established processes.
Service Desk Engineer
Do you enjoy helping users and solving problems in a structured, service-focused environment? Are you interested in building a career in technology support?
Join NEAT and become part of a fast-growing Norwegian technology company redefining the meeting room experience.
We are looking for a first level Service Desk Engineer to join our support team. This role acts as the first point of contact for customers and internal users, ensuring incidents and service requests are logged, triaged, and resolved efficiently using approved knowledge resources and established processes.
You will play a key role in delivering a high-quality support experience while ensuring incidents are handled in line with ITIL-based practices.
This is a remote position.
Key Responsibilities
Act as the first point of contact for customer and user enquiries
Log, categorise, and prioritise incidents and service requests accurately
Resolve standard incidents and requests using approved knowledge articles and runbooks
Perform initial troubleshooting of hardware, software, and connectivity issues
Escalate incidents according to defined criteria
Maintain clear communication and manage user expectations throughout the ticket lifecycle
Ensure tickets are updated correctly and closed with proper documentation
Contribute to knowledge base improvements and documentation updates
Follow ITIL Incident Management and Service Desk best practices Required Skills and Experience
Strong problem-solving mindset with a structured approach to troubleshooting
Excellent written and verbal communication skills, with clear grammar and professional tone
Customer-focused attitude with professionalism and empathy
Ability to work in a fast-paced environment and manage multiple tickets within SLAs
Comfortable using ticketing and Service Management systems
Desired Skills and Experience
Basic understanding of networking concepts such as TCP/IP is desirable
Interest in technology and willingness to learn
German language skills would be an advantage, but are not required. Education
Bachelor’s degree (or equivalent) in IT / Computer Science, Engineering, Science, Mathematics, or related discipline preferred
Recent graduates welcome
Originally posted on Himalayas
Posted June 6, 2026