We have an excitingdayshiftopportunity available foraService Desk Analyst.Work from home or the office – you choose!
When you join Yempo,you’llreceive the following fantastic benefits:
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice,snacksand hot drinks
- Company polo shirts provided
- Fantastic,brightand cheerfulopen-planwork environment
- Prestigious clients and highly professional and friendly co-workers
The Role
As a Service Desk Analyst, you will play a crucial role in delivering efficient and effective technicalassistanceto our internal employees and external customers, aligning with our company values. You will be theinitialpoint of contact for end-users,demonstratingexcellent communication and problem-solving skills to provide exceptional customer service. This role requires a strong technical aptitude, a passion for helping others, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities
- Execute Perfectly: Act as the first point of contact for all IT-related queries and issues, ensuring prompt and efficient resolution or escalation to the appropriate support teams when necessary. Strive for perfect execution in every interaction.
- Make Every Customer Love Us: Provide exceptional customer service by actively listening, understanding end-users' needs, and creating memorable experiences. Spread contagious smiles through your interactions.
- Be Real: Communicate openly and honestly, respecting others' perspectives while expressing your thoughts. Take responsibility without making excuses and contribute to a culture of transparency and trust.
- Got Your Back: Collaborate with other IT support teams to escalate and follow up on unresolved issues, ensuring timely and effective problem resolution. Support and take care of your team members, fostering a culture of unity and support.
- It's Up to Us: Embrace the future and dominate it. Continuously improve your technical skills and knowledge to provide the best support. Take ownership of your work and contribute to the success of the team and the company.
Qualifications and Skills:
- Previous experience in a service desk or technical support role, providing end-user support and troubleshooting.
- Solid knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office Suite, Zoom).
- Familiarity with computer hardware, mobile devices, printers, and basic networking concepts.
- Familiarity with POS Hardware and Software, while not essential, would be advantageous.
- Strong problem-solving