onsite
Service Desk Analyst - Aston Carter
Software Engineer
Provide Tier 1 technical support, troubleshoot basic issues, coordinate with network vendors, manage voicemail settings, and document processes for internal users.
About the role
Key Responsibilities
- Deliver Tier 1 technical assistance to internal employees via phone and email.
- Troubleshoot and resolve basic hardware, software, and network connectivity issues.
- Coordinate with external network vendors for escalated problems and service requests.
- Configure and maintain voicemail systems, ensuring accurate routing and storage.
- Document troubleshooting steps, solutions, and best practices in clear, user‑friendly guides.
- Assist with onboarding and training of new staff on IT policies and tools.
Requirements
- 1+ year of experience in a technical support or service desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network fundamentals and basic troubleshooting.
- Excellent written and verbal communication skills.
- Ability to document processes clearly and concisely.
Skills
software developmentsystem designproblem solving