Service Desk Analyst 11am 8pm - Slipstream Life Sciences

Key Responsibilities

• Deliver first‑line technical support for iOS devices and Microsoft platforms, troubleshooting hardware, software, and network issues.
• Perform system administration duties, including user account management, patching, and performance monitoring.
• Collaborate with mobile development and marketing teams to resolve cross‑functional technical challenges.
• Document incidents, solutions, and best practices in the ticketing system to improve knowledge base.
• Assist in the deployment and configuration of new mobile applications and enterprise tools.

Requirements

• Proven experience with iOS and Microsoft ecosystems.
• Strong troubleshooting skills and ability to work independently in a remote or digital nomad environment.
• Excellent communication skills for interacting with technical and non‑technical stakeholders.
• Familiarity with biotech or life sciences industry is a plus.