remote
Service and Support Engineer - Siemens
Software Engineer
Service and Support Engineer responsible for end‑to‑end support contract lifecycle, delivering expert technical assistance, troubleshooting, and maintenance for rail solutions using advanced rail systems and documentation tools.
About the role
Key Responsibilities
- Manage the full support contract lifecycle, from onboarding to resolution and closure.
- Diagnose and resolve complex technical issues on rail equipment and associated software.
- Collaborate with engineering, field teams, and customers to implement corrective actions and preventive measures.
- Maintain accurate incident records, root‑cause analyses, and knowledge base articles.
- Provide on‑site and remote support, ensuring minimal downtime and high customer satisfaction.
Requirements
- Proven experience in technical support or service engineering within the rail or transportation industry.
- Strong troubleshooting skills with a solid understanding of rail systems and related software.
- Excellent communication and documentation abilities.
- Ability to work independently and as part of a cross‑functional team.
- Willingness to travel to customer sites as needed.