Senior VoIP & MVNO Compliance Manager - ClearCaptions, LLC

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Sr. VoIP & MVNO Compliance Manager is a newly created, foundational role at ClearCaptions. This role is responsible for building the company’s compliance infrastructure from the ground up—designing operational frameworks, regulatory controls, and governance policies to ensure ClearCaptions meets all applicable federal and state requirements governing MVNO and VoIP services. The role requires deep telecommunications regulatory expertise and the ability to thrive in a high-growth environment while translating complex regulatory requirements into practical, scalable operational processes.

What This Role Does:

• Designs, implements, and maintains a comprehensive MVNO and VoIP compliance program covering all applicable federal and state regulatory obligations.
• Develops and documents operational compliance policies, procedures, and internal controls from the ground up, establishing ClearCaptions compliance baseline.
• Collaborates with the Senior Compliance Manager to establish a process and controls regulatory requirements matrix mapping each applicable rule to specific operational owners, processes, and control activities.
• Establishes a compliance c