Senior Vice President, Global Delivery & Customer Engineering - Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Role Summary: The SVP of Global Delivery & Customer Engineering is responsible for leading the company's global customer-facing technical organization, including Pre-Sales Engineering, Solutions Architecture, Customer Project Delivery, and Customer Account Engineering. This executive will oversee the successful evaluation, design, deployment, integration, and operation of the company's solutions across Tier 1 and Tier 2 Internet Service Providers globally. The role serves as the primary technical counterpart to Sales, Customer Success, Product Management, Engineering, and Operations, ensuring delivery excellence, deployment success, and operational readiness across all customer engagements. This role does not own Customer Success functions such as adoption, customer health, renewals, retention, or expansion. Instead, it partners closely with Customer Success leadership to ensure customers receive exceptional technical engagement, delivery, and support throughout the customer lifecycle. Key Responsibilities: Delivery Leadership

• Lead the global Delivery and Customer Engineering organization.
• Define delivery strategy, governance, processes, and operating models.
• Build and scale a high-performing global team.

Pre-Sales & Solutions Architecture

• Lead Pre-Sales Engineering and Solutions Architecture teams.
• Support strategic customer opportunities, technical workshops, and solution design.
• Ensure scalable and supportable customer solutions.

Customer Delivery

• Own deployment governance and implementation execution.