Senior Training Operations Specialist

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

About the Role

We are looking for a Senior Training Operations Specialist to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or as a remote position, reporting to the Director of Training Operations in the Product Management department. You’ll be a key member of our customer, partner, and outreach initiatives and will be responsible for all support tickets and management of multiple LMSs. Your work provides critical operations support for Technical Management, Business Development, Training, and Curriculum Development functions to drive global growth and certifications.

What you’ll do (Role Expectations)

• Manage and administer learning management systems including user access, course creation, system configuration, and integrations (Skilljar and Cornerstone knowledge a plus)
• Provide technical support to customers and partners, including troubleshooting system-related problems per team SLA
• Analyze data and generate reports to track learner progress and course completion rates
• Develop and maintain documentation and guides to support the operations team in utilizing the LMS effectively
• Support the team with development operations processes and maintenance for new customers and partners
• Provide event support both on-site and remote for major customer events.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as an LMS Administrator with specific experience in Cornerstone LMS
• United States citizenship is required
• Excellent problem-solving abilities and attention to detail with a proactive approach to identifying and resolving issues, especially using Salesforce reporting and Google Sheets
• Excellent written and verbal communication skills with the ability to collaborate with stakeholders at all levels
• Self-motivated mindset with the ability to learn quickly and adjust to change as new products and processes are introduced

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in administering and configuring a variety of systems including Skilljar and Litmos
• Proven ability to challenge the status quo to bring new ideas and innovation to the team
• Website coding experience