Senior Technical Writer

About HighRadius

HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company that leverages Artificial Intelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury processes. The HighRadius Integrated Receivables platform reduces cycle times in order to achieve the fastest turnarounds in the industry; lowers operating costs and reduces bad debt expense. Having a strong product roadmap and an aggressive go-to-market plan, HighRadius is on its path to being the market leader in the FinTech space.

About the Role

HighRadius is looking for an experienced Senior Technical Writer who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Responsibilities

• Design and develop API documentation and guides, developer portals, knowledge bases, online help, tutorials, and UI text
• Work closely with product, engineering, and support teams to identify documentation requirements and implement documentation plan
• Understand the role and functionality of a product, translate complex technical information into simple, polished, and engaging content
• Collaborate with product managers and other stakeholders to capture documentation requirements, user stories, use cases, and technical specifications
• Lead and conduct user research to identify user needs and gaps in current content
• Contribute to defining the information architecture, content strategy, and content standards for all HighRadius products
• Own the complete documentation development life cycle

Requirements

• Bachelor's degree in Computer Science, Business, Technical Communication, or a related field
• 3+ years of experience as a technical writer in the SaaS/B2B software space
• Excellent written and verbal communication skills
• Experience in writing for API documentation, developer portals, knowledge bases, online help, and UI text
• Ability to understand complex technical concepts and present them clearly and concisely
• Proficiency with documentation tools such as Confluence, Jira, HTML, CSS, Markdown, JSON, YAML, GraphQL, and RESTful APIs
• Familiarity with the SDLC and Agile methodologies