remote
Senior Technical Writer - Eckoh
Technical Writer
Senior Technical Writer crafting clear, secure documentation for cloud‑native payment and AI solutions, ensuring compliance with PCI DSS and industry security standards.
About the role
Key Responsibilities
- Develop and maintain comprehensive technical documentation for cloud‑native payment platforms, APIs, and AI services.
- Translate complex security concepts, including PCI DSS requirements, into user‑friendly guides and best‑practice references.
- Collaborate with engineering, product, and compliance teams to capture accurate, up‑to‑date information.
- Lead documentation reviews, ensuring consistency, clarity, and adherence to style guidelines.
- Implement and improve documentation workflows, tools, and version control processes.
Requirements
- 5+ years of technical writing experience in the payments or security domain.
- Deep understanding of PCI DSS, security best practices, and cloud‑native architectures.
- Proficiency with documentation tools (e.g., Markdown, DITA, Confluence, Git).
- Excellent written communication skills and ability to explain technical topics to non‑technical audiences.
- Experience with API documentation and UX writing is a plus.
Skills
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