onsite
Senior Technical Support Specialist - HCLTech
Software Engineer
Senior Technical Support Specialist bridging business needs with AI‑enabled solutions, translating requirements into actionable analytics and GenAI projects, and driving end‑to‑end solution delivery.
About the role
Key Responsibilities
- Translate business needs into clear, structured requirements for AI and analytics solutions, including decision support, predictive models, and GenAI copilots.
- Lead core business analysis activities: requirements definition, gap analysis, and process mapping to ensure alignment with business objectives.
- Collaborate with cross‑functional teams to validate feasibility and deliver impactful AI/ML solutions.
- Document and communicate solution designs, ensuring stakeholders understand technical implications and benefits.
- Support implementation and post‑deployment monitoring of AI/ML models and analytics dashboards.
Requirements
- Proven experience in AI/ML and data analytics project delivery.
- Strong analytical and problem‑solving skills with a focus on business value.
- Excellent communication and stakeholder management abilities.
- Experience with requirements engineering, gap analysis, and process mapping.
- Familiarity with GenAI technologies and their application in business contexts.