Senior Technical Support Specialist FinTech Open Banking

Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG products redefine the way people interact and connect with each other.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures in different parts of the world. This includes globally recognized brands such as DateMyAge, Dating.com, EuroDate, Dil Mil and Cupid Media. SDG has a presence in more than 150 countries.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1000+ professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

We are looking for a Senior Technical Support Specialist to join Noda — a fast-growing open banking payment platform operating across the European market.

This is a role for someone who enjoys solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations. You will become a key expert inside the support team, help scale internal processes, and directly influence the quality and stability of our payment operations.

Your main tasks will be :

• Support merchants during integration with Noda’s payment solutions;
• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems;
• Diagnose incidents, identify root causes, and coordinate resolutions with internal teams;
• Ensure smooth and stable operation of payment flows and integrations;
• Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams;
• Improve and maintain technical documentation, integration guides, and internal knowledge base;
• Participate in integration testing and quality control processes;
• Mentor junior team members and help improve support standards across the team.

We expect from you:

• 4+ years of experience in Technical Support, Integration Support, or Payment Support roles;
• Experience working with FinTech, payment systems, PSPs, or open banking products;
• Strong understanding of HTTP, APIs, client-server architecture, and payment flows;
• Hands-on experience with logs and monitoring tools (Kibana or si