Software Engineer
Senior Technical Support Engineer at Velora, responsible for diagnosing and resolving complex issues across the unified nonprofit platform, ensuring seamless customer experience and uptime for Aplos, Raisely, and Keela products.
About Velora :
📍check out our company website: joinvelora.com
Our product websites:
We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable.
Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference.
We’re one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products.
We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section.
About the role:
Location: Remote — Canada
** We are only considering candidates located in BC, AB, MB, and ON
Velora is looking for a Senior Technical Support Engineer to take on complex, high-stakes problem solving across Aplos, Raisely, and Keela. As a Senior TSE, you'll fix bugs, build internal tools for your team and customer facing teams. Additionally, you’ll lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
We’re building an AI-native support team — one where AI agents and tools are embedded in how we triage, diagnose, and improve, not bolted on as an afterthought. You'll work within Velora 's product suite — diagnosing issues at depth, using AI tooling that accelerates team output, and turning recurring customer pain into product improvements. You'll mentor other TSEs, define team standards, and set the bar for what great technical support looks like at this scale.
If you're someone who goes beyond the ticket, thinks in systems, and wants to have real influence on how a multi-product support org operates — this role is for you.
What will you be doing (your role)?
Escalation & Incident Ownership
AI-Augmented Troubleshooting
Posted June 21, 2026