remote
Senior Technical Service Engineer - Rogers Corporation
Software Engineer
Senior Technical Service Engineer driving customer success through deep application expertise, product extension development, and technical sales across AWS and network platforms.
About the role
Key Responsibilities
- Leverage deep application knowledge to design and implement product extensions on AWS and network platforms, ensuring alignment with customer needs.
- Conduct on‑site and remote customer testing, providing differentiated value and actionable feedback to product teams.
- Serve as a technical liaison between sales, engineering, and customers, translating complex technical concepts into clear business benefits.
- Build and maintain strong customer relationships, acting as a trusted advisor for technical solutions and future roadmap discussions.
- Collaborate with cross‑functional teams to refine product features, troubleshoot issues, and drive continuous improvement.
Requirements
- 5+ years of technical service or support experience in a complex, enterprise‑grade environment.
- Proficiency with AWS services, network protocols, and scripting (Python).
- Strong communication skills, with the ability to influence stakeholders and present technical solutions.
- Demonstrated success in technical sales or pre‑sales engineering roles.
- Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑moving environment.