Senior Technical Product Manager Practice Nexus, Remote

As a Senior Technical Product Manager, you will be a key member of the team that designs and scales the internal tools and platforms that power how Aledade serves practices across our network. You will own Practice Nexus, with a primary focus on the MyPractice platform, and lead the Cloud Couch initiative to deliver cohesive, data-informed support and configuration experiences for both internal teams and external practice users.

You will drive the roadmap for MyPractice as the central hub for practice configuration, program and services enablement, and EHR overlay activation, while also shaping how Cloud Couch is leveraged as a platform & tool to support practice implementation workflows. This role is highly cross-functional, requiring close collaboration with Engineering, Implementation, Product, Support, XDR, BI/Analytics, and other business stakeholders to ensure we build scalable, reliable, and user-centered solutions.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our headquarters office in Bethesda, MD.

Primary Duties:

Product ownership for Practice Nexus and MyPractice

• Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting.
• Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders.
• Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate.

Customer Service initiative leadership

• Lead the product strategy and implementation for Aledade ’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade ’s internal platforms (including MyPractice).
• Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement.
• Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed.

Deep discovery, solution design, and execution

• Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support).
• Translate discovery into clear problem statements, solution hypotheses, and we